In 1989, Melanie Bergeron opened a TWO MEN AND A TRUCK (TMT) franchise in Atlanta, Georgia. It was the first operation outside of Michigan, where her mother, Mary Ellen Sheets, founded the company as an after-school business for Melanie’s brothers.
Melanie later went on to become CEO of TMT and was instrumental in growing the company into the nation’s largest franchisor in the moving industry, with over 380 franchises and 3,000 trucks in operation.
This International Women’s Day, we are proud to share Melanie’s insights and advice on leadership – as an industry pioneer and ServiceMaster #EverydayHero.
What advice would you give your younger self?
“In business, it would be to protect your boundaries and protect your time. No one has time for drama; don’t let it happen. It’s an instant energy suck. Laser-like focus needs to be on the customer experience, business processes and results. Be aware, listen, tweak constantly, surround yourself with positive, smart, humble people that share the same goals. Regarding personal advice for myself – strive and maintain balance, mind, body and soul. You cannot sustain your energy level and take care of others if you don’t first take care of yourself. Yes, you may need to get up extra early to do this. Worth it!”
What’s an accomplishment that makes you especially proud?
“I see accomplishments as taking appropriate actions at appropriate times, even when it is not popular. I have strived in all leadership positions to never compromise my values in any of my decision making. There is a sense of inner peace that comes along with this. I have always tried to give credit where credit is due and to treat others the way you would like to be treated.”
Who is your female role model?
“Barbara Bush. Down to earth, strong morals, genuine, never sought the spotlight but she was often in it because of her respected character by men and women alike. A first-class lady in every sense.”
What do you wish more people understood about being a woman in business?
“It doesn’t matter if you are a man or a woman! The focus needs to be on the customer, your teammates and your processes, not your gender.”