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Everyday Heroes, ServiceMaster Restore
Meet Everyday Hero Mike Osouna
“We have a team first mentality: if it’s not good for the team, then it’s not a good fit for us. We win together and losing isn’t an option!” – Mike Osouna
Mike Osouna shares his approaches to business, his advice for other entrepreneurs and in honor of Black History Month, his perspective on being a black-owned business leader.
What is your proudest achievement in your franchising career so far?
Since opening the business just two years ago, we have mobilized to 4 catastrophic weather events and have helped property owners in those communities rebuild businesses and homes. We were in Houston in 2021 after the Polar Vortex, New Jersey after Hurricane Ida, west coast of Florida – from Naples to Sanibel Island – after Hurricane Ian and currently, we are in Atlanta restoring damages caused by the latest arctic freeze.
How did you build a winning team for your business?
We hire based on culture fit and work ethic as skills and industry-specific knowledge can be taught and coached on the job.
What is your best advice for people who want to open their own business or franchise?
Business ownership is great as you have an opportunity to make an impact in your local community and beyond. As far as franchise ownership, it’s building a business with proven processes; however, it’s not easy, and you have to work extremely hard to build and actively grow the business.
What about ServiceMaster Restore® made it the right company for you and your career?
After researching lots of differentiating factors, ServiceMaster Restore®’s core values and culture made it the best fit for me to build a business.
What does it mean to you to be a black-owned business leader?
Being a black-owned business leader is an extremely important responsibility to my business partner and me – which we don’t take lightly. We have a responsibility to give back to the communities we serve. We also know that we must set the example for other people of color in our community by demonstrating that business ownership is not only possible but can be done extremely well. We have set the bar high on quality and integrity, and we’re always seeking opportunities to learn and get better in everything we do. It’s hard work, day in and day out, with challenges that you have to overcome; however, it’s tremendously gratifying. We have a team first mentality: if it’s not good for the team, then it’s not a good fit for us. We win together and losing isn’t an option!
“We have a responsibility to give back to the communities we serve. We also know that we must set the example for other people of color in our community by demonstrating that business ownership is not only possible but can be done extremely well.”
How do you celebrate Black History Month?
We have a family tradition of making our movie night film selections during the month of February to ones representing Black history or predominantly Black actors.
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