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If you don't see the answer to your question below, please let us know.
Service providers
Ordering and paying
Your service appointment
Sign in
Promotions
Further assistance
Gift certificates
Service Providers
Can you tell me about your service providers?
ServiceMaster provides outsourcing services for residential and commercial customers. We own leading home service brands, and we partner with trusted providers, too. The home service providers you will find on ServiceMaster.com are the names you know and can trust. They include:
- AmeriSpec: the largest and most respected home inspection
company in North America.
- American Home Shield: along with its licensed subsidiaries,
the nation's leading provider of home warranty plans for homeowners.
- Furniture Medic: the leading provider of expert on-site
furniture repair.
- Merry Maids: the market leader in the maid service industry.
- ServiceMaster Clean: the leading carpet and upholstery
cleaning company.
- Terminix: the largest termite and pest control service
to homeowners since 1927.
- TruGreen: the world's largest lawn and landscape
company.
Are your services available nationwide?
ServiceMaster.com allows you to select services in many areas of the country. For any service you are interested in, just select the service and enter your ZIP code. If we are not yet in your neighborhood, we will let you know. You will even have the option to give us your e-mail address, so that we can e-mail you when we launch in your area.
Ordering & Paying
How can I pay?
In most cases, you will pay your local service provider directly. For those services and products that require a credit card, we accept most major credit cards, including American Express, MasterCard, and Visa.
Is it safe to use my credit card?
We guarantee that every transaction you make at ServiceMaster.com will be 100 percent secure. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at ServiceMaster.com. To this end, ServiceMaster.com is registered with VeriSign™, a leading site identification authority, to allow your browser to confirm our identity prior to any transaction. What's more, we use industry standard Secure Sockets Layer (SSL) technology to provide data encryption for your transactions. Customers should always use an SSL enabled browser like Internet Explorer 5.0 and higher or Netscape Navigator 6.0 and higher.
When will my credit card be charged?
- If you are purchasing a service, you will not be charged until
the service has been performed.
- If you are purchasing a product, your credit card will be charged
at the time the order is placed.
- If you have questions regarding payments or billing please contact our Customer Care Center at
1-888-WE SERVE (1-888-937-3783).
Can I change my saved credit card information?
If you would like to add, edit, or delete a credit card in your member profile click Manage Account and select payment options.
To change your credit card for an existing order, please call our Customer Care Center at
1-888-WE SERVE (1-888-937-3783).
How will I know my order has been processed?
You will receive a confirmation e-mail verifying your order. You can view any of your recent or previous service requests on your My Services page. If you have any further questions, please contact our Customer Care Center at 1-888-WE SERVE (1-888-937-3783).
Do you charge sales tax?
ServiceMaster.com is required to charge any applicable city, county, and state sales taxes according to laws in force for the service or delivery address. For further information, please contact our Customer Care Center at 1-888-WE SERVE (1-888-937-3783).
How much do you charge for shipping products?
There is a $15 charge for sending gift certificates by overnight express. There is no charge, however,
for sending gift certificates by U.S. Mail.
Your
Service Appointment
How do I cancel or reschedule an appointment?
Need to change your service plans? Please note that all requests to cancel or reschedule appointments must be handled over the phone. You can reach us at our Customer Care Center at 1-888-WE SERVE (1-888-937-3783). You may also contact your local service provider directly.
How can I view my order history?
You may view your previous and current orders on the My
Services page. To review your orders, just click on the Orders tab. If you need further assistance, please contact our Customer Care Center at 1-888-WE SERVE (1-888-937-3783).
How can I view my saved estimates?
You may view your saved estimates on the My
Services page. To review your estimates, just click on the Estimates
tab. You can review each estimate you have saved.
What if I am not satisfied with the service received?
If you are not fully satisfied with the service you received, please contact the Customer Care Center at 1-888-WE SERVE (1-888-937-3783). A specialist will work with you and your provider to resolve the problem and make it right. You may also contact your local service provider directly. Learn more about our providers' guarantees.
Sign in
What happens if I forget my e-mail address login?
Please call the Customer Care Center at 1-888-WE SERVE (1-888-937-3783).
What happens if I forget my password?
Click here to enter your e-mail address, and we'll send you a password reminder. If you have forgotten your e-mail address, please call the Customer Care Center at 1-888-WE SERVE (1-888-937-3783).
How do I change my password?
To change your password, click Manage Account and go to the Account Profile page. You may update any of your information, including your password. If you need further assistance, please contact our Customer Care Center at 1-888-WE SERVE (1-888-937-3783).
Promotions
How do I redeem a special offer received in the mail, via a website, or through e-mail?
To redeem a special offer, select your product or service. You will be prompted to enter the Promotion Code. Alternatively, you can input your promotion code on the right side of the home page.
How can I change the e-mail address I use for receiving promotions or for purchasing services?
To update your e-mail address, go to the Account Profile page. If you need further assistance, please contact our Customer Care Center at 1-888-WE SERVE (1-888-937-3783).
How can I sign up for promotional offers?
To sign up, go to the Subscribe page.
How do I choose to stop receiving promotional information?
If you would like to change your preference to receive or not receive promotional information from ServiceMaster.com, go to the Unsubscribe page. You may update any of your information. If you need further assistance, please contact our Customer Care Center at 1-888-WE SERVE (1-888-937-3783).
Further
Assistance
How can I get more information or submit a comment on ServiceMaster.com?
- For information about home maintenance, please visit
our library.
- If you need further assistance, please e-mail
us or contact the Customer Care Center at
1-888-WE SERVE (1-888-937-3783).
How do I contact the Customer Care Center?
You may submit a question or comment via e-mail at customercare@servicemaster.com, and our Customer Care Center will gladly respond to you promptly. Or you may call the Customer Care Center at 1-888-WE SERVE (1-888-937-3783). |
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