Executive Leadership

Our leadership is dedicated to rapidly growing the business by transforming the customer experience and developing high-performing, highly engaged, diverse teams.

  • Chief Executive Officer

    Robert J. Gillette was named chief executive officer of The ServiceMaster Company in June 2013. Gillette’s business career spans 31 years, including executive roles at General Electric, Honeywell and First Solar. Gillette is a proven leader with broad experience in a variety of industries and a track record of delivering top-line growth, margin expansion and operational excellence

    Gillette most recently was the chief executive officer at First Solar, Inc., a leading global manufacturer of solar cells and solar power plants. At First Solar, he expanded and refined the company’s global manufacturing capabilities and led the company to approximately 50 percent revenue growth. Previously, Gillette spent 12 years at Honeywell International, including roles as president and CEO of two of the largest divisions, Transportation Systems and Aerospace. Before Honeywell, he spent 10 years with GE, serving in variety of field and leadership roles, including general manager of GE Plastics South America, based in Sao Paulo, Brazil. Gillette started his career as an account executive with Owens Corning.

    Gillette holds a bachelor’s degree in finance from Indiana University.

  • President
    American Home Shield

    Mark Barry joined The ServiceMaster Company in August 2012, as president of American Home Shield.

    Barry joined ServiceMaster with a strong track record of executing strategies to drive revenue growth and improve customer experience at world-class global companies, including United Technologies, General Electric and Tyco International. He served as president of United Technologies’ Automation and Controls Solutions, a $3.2 billion unit of UTC’s Climate, Controls and Security business with a global portfolio of 50 companies that design, manufacture and sell security, fire, HVAC and building automation products.

    Barry has a history of success in spotting new market opportunities and turning them into successful business ventures. While at UTC, after a strategic evaluation of the company’s portfolio of fire and security businesses, he launched a strategy to create new combinations of products and services for residential and commercial customers – generating significantly higher revenue and earnings growth within two years. Previously, Barry spent two years as president of GE Security-Americas, before it was acquired by UTC in 2010. At GE, he built a strong, diverse management team and working with strategic partners in Canada, Latin America and the United States, led the business to a rapid turnaround in growth and profitability.

    Barry also spent seven years at Tyco International, including five as president of Tyco’s Fire and Security Services Asia division, based in Singapore. While at Tyco, he led a multinational team of 11,000 employees in 12 countries. Under his leadership, the division grew to $1 billion in annual sales of its electronic security systems; fire protection, detection and suppression systems; and related services.

    Barry also has a strong background in field operations, serving in a number of leadership roles in sales, installation, customer service and administration for ADT Security Services before it was acquired by Tyco in 2000. While at ADT, he redesigned and implemented a range of new processes that helped reduce cycle times, improve on-time service and deliver higher revenue and profitability.

    Barry graduated from Georgia State University with a Bachelor of Business Administration degree in management.

  • President
    ServiceMaster Clean and Merry Maids

    Thomas Coba joined The ServiceMaster Company in November 2011, as president of ServiceMaster Clean and Merry Maids.

    Coba is responsible for 6,375 franchises and international licenses in 33 countries, 82 branches and 31,000 team members operating under the ServiceMaster Clean, Merry Maids, AmeriSpec and Furniture Medic brands. These brands hold market-leading positions in residential and commercial cleaning, disaster restoration, home inspections and furniture repair, respectively.

    Coba joined ServiceMaster with a strong track record of growth and outstanding executive experience at three of the world’s largest franchise-based companies. He served as chief operating officer of Subway Restaurants in Milford, Conn., the world’s largest quick-service restaurant chain. Subway has over 35,000 locations operating in 99 countries, and approximately $16 billion in annual sales.

    While at Subway Coba added more than $7.7 billion in new revenues and increased both same-store sales and franchise profitability seven years in a row. Coba also has a wealth of experience in market expansion, opening 13,000 new restaurants and remodeling 13,900 locations during his tenure.

    Coba’s accomplishments at Subway included a technology strategy that included development and launch of an online university, as well as the rollout of electronic gift cards and high-speed credit/debit processing. He also had a lead role in the launch of the chain’s new breakfast menu and implementation of a customer feedback initiative. He also led a number of retail technology initiatives, including software management tools to increase franchisee sales and profits.

    Prior to joining Subway, Coba spent 20 years at Dunkin’ Brands, Inc., of Canton, Mass., a leading franchiser that operates the Dunkin' Donuts, Baskin-Robbins and Togo’s chains. At Dunkin’ Brands, Coba held a number of executive roles in operations, real estate, development, construction, franchising and concept innovation, and he was eventually promoted to vice president of franchising and new business development. As senior market executive for the Northeast Division, he oversaw 950 retail stores with annual sales of $800 million and led a team of 18 executives in operations, development, construction, franchising and training. He also was responsible for marketing strategy, and his division led the country in profit growth for three consecutive years, while opening more than 50 new locations per year.

    Prior to Dunkin’ Brands, Coba led a multi-unit McDonald's franchise in the Boston area where he had direct P&L responsibility and oversight for all aspects of the business, including operations, new store openings and remodels.

    He graduated from Tufts University in Medford, Mass. with a Bachelor of Science degree in psychology and biology.
     

  • President
    Terminix

    Bill Derwin joined the The ServiceMaster Company in 2013 as president of Terminix.

    Derwin joined ServiceMaster with a strong track record of driving growth in a highly competitive environment and significant global experience in growing businesses through a combination of acquisitions, joint ventures, organic growth and service excellence.

    Derwin came to Memphis-based ServiceMaster from the Otis Elevator division of United Technologies Corporation, a $57 billion dollar company which provides a broad range of high technology products and support services to the aerospace and building systems industries. The company’s other divisions include Pratt & Whitney and Sikorsky. 

    While at Otis, Derwin served as vice president of the company’s $4.2 billion global field operations, with 30,000 employees around the world, including the emerging markets of China, India, Brazil and Russia. Prior to Otis, Derwin spent five years as a consultant at McKinsey & Company, leading a number of major initiatives for a broad array of Fortune 100 companies, building extensive experience in strategy, operations, human resources, commercial growth, and sales and marketing. He began his career in engineering at The Boeing Company in Seattle.

    Derwin holds a bachelor’s degree in mechanical engineering from Stanford University and a master’s degree in business administration from the Harvard Business School.

  • Senior Vice President and Chief Information Officer

    Tim Haynes joined ServiceMaster in 2012 and in 2013 stepped into the role of senior vice president and chief information officer, with full responsibility for guiding IT strategy to support improving the customer experience including IT vendor selection and management; PCI compliance; enhancements to our websites and social media capabilities; and helping to drive growth through more effective use of our IT systems and resources.  

    Haynes previously served as vice president of information technology for the American Home Shield, ServiceMaster Clean and Merry Maids business units of ServiceMaster. Prior to joining ServiceMaster, he served as the general manager IT for global sales finance for Nissan Motor Limited and lead infrastructure services group for Nissan Americas. Before Nissan, he served as the director, application development, for General Motors Acceptance Company, the financing arm of GM. Haynes also worked in various roles managing human resources systems for Accenture and customer service systems for Global Crossing.

    Haynes holds a bachelor’s of business administration degree in computer information systems from Walsh College of Accountancy and Business Administration and a master’s of science degree in information technology from Carnegie Mellon University.

  • Senior Vice President of Finance and Chief Financial Officer

    Alan Haughie joined the ServiceMaster Company in September 2013 as senior vice president of finance and chief financial officer.

    Haughie joined ServiceMaster with tremendous international experience, having served since 2010 as senior vice president and chief financial officer of Federal-Mogul Corporation, a diversified $6.7 billion global supplier of aftermarket products for automotive, light commercial, heavy-duty and off-highway vehicles, as well as power generation, aerospace, marine, rail and industrial equipment. He concurrently served as the CFO for the company’s powertrain division, its largest business segment.

    Haughie’s 20-year career with Federal-Mogul included multiple international roles, including more than five years as vice president, controller and chief accounting officer for the company’s global operations, as well as various financial planning, analysis and management positions in the company’s European aftermarket business, based in Manchester, U.K. He joined Federal-Mogul in 1994 after working in a number of audit roles with Ernst & Young L.L.P. in the United Kingdom.

    Haughie is a chartered accountant and earned his bachelor’s degree in mathematics at University of Manchester (U.K.).

  • Senior Vice President
    Human Resources

    Susan Hunsberger joined The ServiceMaster Company in December 2013 as senior vice president of human resources.

    Hunsberger joined ServiceMaster with broad global experience in a variety of industries, including market research, aviation, medical devices, and oil and gas. Most recently, she served as senior vice president, human resources, for the global business solutions (GBS) group of Connecticut-based Nielsen, a $5.4 billion global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence and mobile measurement. There, Hunsberger built a strong record of building high-performing teams and driving results in talent management, organization design and capability, change management and employee relations. Also, she led the HR team for the GBS organization, which employs more than 35,000 employees worldwide, and played a key role in helping Nielsen make the transition from a private to a public company.

    Prior to Nielsen, Hunsberger spent more than 12 years in a variety of HR leadership positions at GE Aviation, a division of General Electric Company based in Cincinnati, where she led the HR team for the $2 billion global technology group, with overall responsibility for HR strategy and plans, and 6,000 employees across 15 sites, including India, Poland, Turkey, Mexico and China. She also held several other roles in organization and executive leadership, supporting IT, manufacturing, sales and marketing, with responsibility for talent development, process improvement, compensation, employee engagement, performance management and diversity. Before GE, she worked in HR roles at Johnson & Johnson and Marathon Oil.

    Hunsberger holds a bachelor’s degree in accountancy and personnel management, from Miami (Ohio) University and a master’s degree in organizational development from Bowling Green State University.

  • Senior Vice President and General Counsel

    James Lucke joined The ServiceMaster Company in September 2013 as senior vice president and general counsel.

    Lucke came to ServiceMaster with significant global legal experience in consumer and commercial businesses, with expertise in corporate securities, mergers and acquisitions, litigation, licensing and protecting intellectual property. Prior to joining ServiceMaster, he served as vice president, secretary and general counsel of Georgia-based Mohawk Industries, Inc., a $6 billion international manufacturer of flooring and building materials that markets its products under brand names including Mohawk, Karastan, American-Olean and Pergo.

    While at Mohawk, Lucke led a legal team that achieved substantial reductions in litigation costs and overall legal spending, while overseeing nearly $2 billion in global acquisitions. Before that, he spent eight years at Spectrum Brands, Inc., where he served as chief legal officer for the $3 billion parent company of global brands such as Remington electric shavers and personal care appliances, Cutter insect repellent, Rayovac and VARTA batteries and Vigoro plant food. Previously, Lucke served in executive roles on the legal teams at Johnson Controls and Case Corporation.

    He earned his bachelor’s degree at University of Notre Dame and received his law degree at University of Wisconsin.

  • Senior Vice President
    Supply Management

    Mary Kay Runyan joined ServiceMaster in 2010 and serves as senior vice president of supply management, with full responsibility for strategic sourcing and procurement for the company’s products and services, ranging from vehicles to technology to marketing and advertising.

    Since joining ServiceMaster, Runyan has been a transformational leader, bringing process excellence and a strong customer-centric approach to the role. Since 2010, she has been responsible for one of the largest commercial fleets in the United States. She was promoted to vice president of strategic sourcing and fleet in 2012, leading efforts to categorize and analyze purchasing patterns and identify potential savings, as well as to increase supplier quality, improve supplier diversity and deliver greater overall value to the company.

    Prior to joining ServiceMaster, Runyan served as director of North American fleet operations for Coca-Cola Enterprises, where she was responsible for policy, process and operational performance of a $175 million maintenance operation across the United States and Canada, in support of 50,000 pieces of on-road delivery trucks and material handling equipment. Before Coca-Cola, she spent eight years in a variety of leadership positions in fleet, logistics and strategic sourcing at Waste Management, Inc.

    After graduating from the United States Naval Academy with a bachelor of science degree in mathematics and operations analysis, Runyan began her career as an aviation maintenance officer for a Navy anti-submarine helicopter squadron in San Diego. She spent seven years on active duty and, during this time, earned a master’s degree in logistics engineering from National University in California.

  • Senior Vice President
    Corporate Communications

    Peter Tosches is senior vice president, corporate communications for Memphis, Tenn-based The ServiceMaster Company.

    Tosches has more than 20 years of professional experience, including leadership roles in employee communications, public relations and marketing communications. He joined ServiceMaster in December 2007, and is responsible for the company’s executive and internal communications, media relations, corporate travel and community relations, supporting 22,000 corporate employees and a franchise network that independently employs over 31,000 additional people, working in more than 5,000 branch and franchise locations.

    Prior to joining ServiceMaster, Tosches served as internal communications director at Mars-North America, manufacturers of many of the world’s best-known snack food and pet food brands. While at Mars, he led the company’s internal communications program, developing and implementing multi-media communication strategies that reached more than 15,000 employees working in 43 locations in North America.

    Prior to Mars, Tosches served as vice president of corporate communications at GE Consumer Finance, a global business unit of General Electric Company with more than 40,000 employees worldwide. Among his responsibilities at GE were public relations, employee communications and employee engagement. He also worked in several corporate communications roles during seven years at Blue Cross & Blue Shield of Connecticut. He began his career as a newspaper reporter in Connecticut.

    Pete has received numerous professional awards, including Gold, Silver and Bronze Quills from the International Association of Business Communicators, and he is a three-time MarCom Creative Gold Award Winner for excellence in communications.

    He earned a Bachelor of Arts in communications from Fordham University and is a certified Six Sigma Green Belt.
     

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