Executive Leadership

Our leadership is dedicated to aggressively growing the business by transforming the customer experience and developing high-performing, highly engaged, diverse teams.

Hank Mullany

Chief Executive Officer

ServiceMaster

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Hank Mullany was named chief executive officer of The ServiceMaster Company in March 2011. He also serves as a member of the board of directors for ServiceMaster Global Holdings, Inc.

With nearly 30 years of experience and a strong background in operations, finance and strategic planning, Mullany has a proven track record of focusing on customers, executing strategies and producing outstanding results. He is responsible for leading the development and implementation of the ServiceMaster strategic plan to grow stakeholder value and enhance the customer experience. He leads a team that is responsible for some of the country’s most well known brands, including Terminix, TruGreen, American Home Shield, Merry Maids, ServiceMaster Clean, AmeriSpec and Furniture Medic.

Prior to joining ServiceMaster, Mullany was executive vice president of Walmart U.S. and president of Walmart’s northern U.S. business, where he was responsible for leading more than 400,000 associates, approximately 1,300 stores, three retail formats, and 34 distribution centers in 19 states.

From 2003 to 2006, Mullany was the executive vice president and chief operating officer at the Kimmel Center, one of the highest profile non-profit organizations in Philadelphia, where he provided day-to-day leadership and was responsible for developing and implementing a long-term strategic plan for the organization. Previously, Mullany served as president of Genuardi’s Family Markets and was a member of its board of directors. He worked at Genuardi’s for 14 years, holding several positions of increasing responsibility including vice president of finance, executive vice president and chief operating officer, and president. During his leadership, the company achieved record sales and earnings growth and had a nationwide reputation as a premier regional retailer. Genuardi’s was acquired by Safeway in 2001.

Mullany also served two years as a management consultant for accounting firm Coopers & Lybrand. From 1981 to 1987, he worked for The Fleming Companies, Inc., the largest food wholesaler in the United States.

Mullany graduated from Temple University in Philadelphia with a M.B.A. in finance and a bachelor of business administration degree in accounting and management.

Mullany is an active volunteer in community activities, serving as a board member of Memphis Tomorrow and Memphis Shelby Growth Alliance. He and wife Jane co-chair the Saint Joseph’s University Loyola Society Executive Council. He is also a member of the Saint Joseph’s University Erivan K. Haub Business School Board of Visitors and a member of Archbishop Carroll High School Advisory Board.
Thomas Brackett

President,

TruGreen

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Tom Brackett was named president of TruGreen, the largest lawn, tree and shrub care business in the United States, in December 2011. As president, he is responsible for business strategy and operations for TruGreen’s 245 corporate and franchise locations.

Prior to officially being named president of TruGreen, Brackett served as interim president for six months while also serving as president of Terminix, another ServiceMaster business. While in the interim role, Brackett improved TruGreen’s performance through a variety of initiatives, including process improvements, development of new branch standards and centralization of core activities and administrative functions at the heart of the customer experience.

Brackett joined TruGreen after a highly successfully 20-year career at Terminix, most recently serving as president and chief operating officer. At Terminix, Brackett was responsible for developing business strategy and directing operations for the nation’s largest termite and pest control company.

Brackett joined Terminix in 1992 as a branch manager in Miami, Fla., and was promoted to division vice president in 1997. Prior to becoming president of Terminix, Brackett served as chief operating officer, where he directed all operational activities for the organization. Brackett helped Terminix become the first in the industry to surpass $1 billion in annual revenues.

Brackett received a Bachelor of Arts degree in political science from Florida International University in 1988 and an M.A. in management from Webster University in 1990. He is also a graduate of the Advanced Management Program from Harvard Business School.

Committed to responsible lawn care, TruGreen offers and promotes the use of natural, organic services and sustainable practices. The company provides these services in 48 states and the District of Columbia. The company also provides lawn care services through a subsidiary in Canada and has licensing arrangements in Japan, Saudi Arabia and the United Kingdom. Through its company-owned locations, TruGreen employs more than 10,600 associates and serves 2.3 million customers.
Thomas Coba

President,

ServiceMaster Clean and Merry Maids

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Thomas Coba joined The ServiceMaster Company in November 2011, as president of ServiceMaster Clean and Merry Maids, reporting to Hank Mullany, chief executive officer.

Coba is responsible for 6,375 franchises and international licenses in 33 countries, 82 branches and 31,000 team members operating under the ServiceMaster Clean, Merry Maids, AmeriSpec and Furniture Medic brands. These brands hold market-leading positions in residential and commercial cleaning, disaster restoration, home inspections and furniture repair, respectively.

Coba joined ServiceMaster with a strong track record of growth and outstanding executive experience at three of the world’s largest franchise-based companies. He served as chief operating officer of Subway Restaurants in Milford, Conn., the world’s largest quick-service restaurant chain. Subway has over 35,000 locations operating in 99 countries, and approximately $16 billion in annual sales.

While at Subway Coba added more than $7.7 billion in new revenues and increased both same-store sales and franchise profitability seven years in a row. Coba also has a wealth of experience in market expansion, opening 13,000 new restaurants and remodeling 13,900 locations during his tenure.

Coba’s accomplishments at Subway included a technology strategy that included development and launch of an online university, as well as the rollout of electronic gift cards and high-speed credit/debit processing. He also had a lead role in the launch of the chain’s new breakfast menu and implementation of a customer feedback initiative. He also led a number of retail technology initiatives, including software management tools to increase franchisee sales and profits.

Prior to joining Subway, Coba spent 20 years at Dunkin’ Brands, Inc., of Canton, Mass., a leading franchiser that operates the Dunkin' Donuts, Baskin-Robbins and Togo’s chains. At Dunkin’ Brands, Coba held a number of executive roles in operations, real estate, development, construction, franchising and concept innovation, and he was eventually promoted to vice president of franchising and new business development. As senior market executive for the Northeast Division, he oversaw 950 retail stores with annual sales of $800 million and led a team of 18 executives in operations, development, construction, franchising and training. He also was responsible for marketing strategy, and his division led the country in profit growth for three consecutive years, while opening more than 50 new locations per year.

Prior to Dunkin’ Brands, Coba led a multi-unit McDonald's franchise in the Boston area where he had direct P&L responsibility and oversight for all aspects of the business, including operations, new store openings and remodels.

He graduated from Tufts University in Medford, Mass. with a Bachelor of Science degree in psychology and biology.
David Crawford

President and Chief Operating Officer

American Home Shield

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David Crawford was appointed president and chief operating officer of American Home Shield, a subsidiary of The ServiceMaster Company, in March of 2006 after previously serving as the president of AmeriSpec, another ServiceMaster subsidiary.

Crawford has held a number of roles of increasing responsibility at American Home Shield including regional sales manager, vice president of the southern region and eastern division as well as senior vice president of real estate sales.

Throughout his career with AHS, Crawford has spearheaded the company’s national expansion efforts and has been instrumental in the long-term planning and strategy for the organization.

Before joining AHS, Crawford was the vice president for ERA Midwest Services and was responsible for franchise sales, regional training and service. He also oversaw the mortgage and insurance division.

Crawford has a Bachelor of Science degree from Iowa State University, and is also a Six Sigma Executive Black Belt. He served as the president for the National Home Warranty Association from 1995–1997 and was the vice president from 1994–1995.
Roger A. Cregg

Chief Financial Officer

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Roger A. Cregg was appointed senior vice president of finance and chief financial officer of The ServiceMaster Company in August 2011.

Cregg brings a wealth of experience in guiding financial operations of growth-oriented companies in the private and public sectors. Most recently, Roger served as executive vice president and chief financial officer of PulteGroup, Inc., the publicly-owned parent company of Pulte Homes, Inc., one of the nation’s largest homebuilders, based in Bloomfield Hills, Mich. During his 13-year tenure at Pulte, Roger helped the company grow from $2 billion to a peak of more than $15 billion in annual revenues and helped steer the company through the challenges of the U.S. housing market decline.

In addition to his financial role at Pulte, Cregg was also responsible for information technology, international operations and mortgage and title operations.

Prior to joining Pulte, Cregg served as executive vice president and CFO at Zenith Electronics, a publicly traded company that was eventually sold to LG Group in 1999. He previously spent six years as vice president and chief financial officer of Sweetheart Cup Company, Inc., a leading manufacturer and distributor of specialty containers and paper goods with 19 plants and warehousing facilities across the United States and Canada. He also worked as a regional vice president at Zellerbach, a global division of paper manufacturer MeadWestvaco Corp.

Cregg began his career at New York-based Continental Can Company, Inc., working in a variety of accounting, and finance and administration roles, eventually becoming general manager of finance for the company’s Bondware Division, a paper and plastic manufacturing subsidiary in Illinois.

Cregg graduated Northeastern University in Boston, with a bachelor of science degree in accounting. He earned his master’s degree in management from Kellogg Graduate School of Management, Northwestern University.

He currently serves as a member of the board of directors of Comerica Inc., a commercial bank holding company, and has served as the former chairman and member of the board of directors for the Federal Reserve Bank of Chicago, Detroit branch.

He was named public company CFO of the Year by Crain’s Detroit Business in 2010.
Chuck Fallon

President,

Terminix

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Charles “Chuck” Fallon joined The ServiceMaster Company as president of Terminix in December 2011. As president of the nation’s largest pest control provider, he leads a team that services more than 3 million customers in 46 states and 14 countries. Memphis, Tenn.-based Terminix provides pest control services and protection against termites, rodents and other pests threatening human health and/or safety. Fallon reports to ServiceMaster CEO Hank Mullany.

Fallon is a seasoned business leader with a track record of delivering strong results in both public and private companies. Most recently, he was president of Burger King North America, part of one of the world’s best-known quick service restaurant chains, with more than 12,000 restaurants globally, including 7,500 company-owned and franchised restaurants in North America. While at Burger King, he helped continue the company’s successful turnaround after its initial public offering in 2006. He had responsibility for all aspects of business strategy, operations, franchise development and capital investment, while improving company-owned restaurant profitability between 2008 and 2010 in the highly competitive fast food category.

Prior to his career at Burger King, Chuck spent eight years at Cendant Corporation, a global travel and real estate company based in Parsippany, N.J. whose brands included Avis, Budget, Ramada, Days Inn, Century 21 and Coldwell Banker, to name a few. Fallon served five years as Executive Vice President of Revenue Generation in the Cendant Car Rental Group Inc., the parent company of Budget Rent-A-Car and Avis Rent-A-Car leading all sales, marketing and revenue management activities.

Before assuming his role at Cendant Car Rental Group, he served as chief operating officer of Cendant Membership Services, a $700 million direct marketing unit where he played a key role in turning around the operations and executing the management buy-out of the Cendant Membership Services by Trilegiant Corporation.

Fallon began his professional career in investment banking, working at Prudential-Bache Securities Inc. in New York City before moving to London with Hoare Govett, Ltd. in 1990. He later joined Smith Barney Inc., where he spent six years in London and New York, ultimately as director in their financial institution’s corporate finance unit.

Fallon graduated from McMurry University in Abilene, Texas with bachelor’s degrees in accounting and finance. He has an MBA in Finance from Columbia University’s Graduate School of Business.
Linda Goodspeed

Chief Information Officer

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Linda Goodspeed joined The ServiceMaster Company as Senior Vice President and Chief Information Officer, in October 2011.

Goodspeed brings outstanding management credentials to ServiceMaster, with diverse experience in key strategic and operational roles working for several large, global companies. Most recently, she served as Vice President, Information Systems and Chief Information Officer for Franklin, Tennessee-based Nissan North America, Inc., and a subsidiary of Tokyo-based Nissan Motor Company. As CIO, Goodspeed managed a team of 1,500 employees, including 1,100 working outside the United States, and helped improve on-time IT project delivery from 44 percent to more than 95 percent. During a separate period of employment at Nissan from 1989-1996, she was a manager of engineering in the company’s research and development group.

Prior to rejoining Nissan in 2008, Goodspeed spent seven years at Lennox International, Inc., a leading global manufacturer of air conditioning, heating and commercial refrigeration equipment. While at Lennox, she introduced Lean manufacturing and Six Sigma into the organization and created a global centralized strategic sourcing organization.

Earlier in her career, she worked as President and Chief Operating officer at PartMiner, Inc., a privately held online marketplace for electronic components. Before that, she worked for General Electric’s appliances division, serving as general manager of cooking products and product development manager at the company’s Louisville, Ky., location. While at GE, she was one of the original members of the influential GE Women’s Network, formed in 1997 to help share information, best practices, education and experience and accelerate the advancement of women working at GE.

Goodspeed began her career at Ford Motor Company, spending five years in a variety of design, development and engineering roles.

Goodspeed was named to CIO Magazine’s 2011 list of 25 “Ones to Watch.” She is a founding board member of the Nashville chapter of the Society of Information Technology

Goodspeed graduated from Michigan State University, with a Bachelor of Science degree in mechanical engineering. She earned her master’s degree in business administration from University of Michigan.
Greer McMullen

Senior Vice President and General Counsel

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Greer McMullen joined the ServiceMaster Company in August 2007 and currently serves as Senior Vice President and General Counsel, overseeing the ServiceMaster legal department and providing legal counsel for the executive board.

Prior to joining ServiceMaster, McMullen served as Executive Vice President and General Counsel for CNL Hotels & Resorts, where he managed merger and acquisitions, stockholder approvals and helped launch the organization’s IPO and NYSE listing.

McMullen also served as Executive Vice President and General Counsel for Global Signal Inc. from 2004–2005. At Global Signal, he led the legal and human resources departments. While on staff, he conducted the company’s first annual shareholders meeting and advised senior management regarding all Securities and Exchange Commission matters.

During McMullen’s 20-year career, he has worked with a number of top brands throughout the United States, including General Electric and Tropicana.

McMullen is on the Board of the Greater Memphis Chamber of Commerce and the Boys and Girls Club of Memphis.

McMullen received a Bachelor of Science in Foreign Service from Georgetown University and received a law degree from the University of Virginia School of Law.
Jed Norden

Senior Vice President, Human Resources

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Jed Norden was named senior vice president of human resources for The ServiceMaster Company in June, 2008. He is responsible for overseeing the company-wide human resources function, which includes strategic human capital planning, development and administration of company policies and procedures, establishment and protection of the company culture, and overall associate satisfaction and associate development.

Most recently, Norden served as executive vice president and chief administrative officer of Retail Ventures, Inc., a $3 billion holding company that oversees popular retail brands such as DSW, Filene's Basement and Value City Department Stores. He has spent close to 25 years in HR and other business leadership functions at various companies, including Ingersoll-Rand, Ultimate Electronics, Payless Shoesource, Inc. and May Department Stores.

He has held active business policy board memberships for organizations such as the University of Kansas, Brigham Young University and Washburn University. Norden is an active board member of Boston University's Human Resources Policy Institute and is also a founding board member of the Corporate Leadership Board in Washington, D.C.

Norden graduated from Central Michigan University with a Bachelor of Science degree in business administration, majoring in marketing management with a minor in psychology. He also attended the Executive General Management program at the University of Michigan
Peter Tosches

Senior Vice President of Corporate Communications

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Peter Tosches is senior vice president, corporate communications for Memphis, Tenn-based The ServiceMaster Company.

Tosches has more than 20 years of professional experience, including leadership roles in employee communications, public relations and marketing communications. He joined ServiceMaster in December 2007, and is responsible for the company’s executive and internal communications, media relations, corporate travel and community relations, supporting 22,000 corporate employees and a franchise network that independently employs over 31,000 additional people, working in more than 5,000 branch and franchise locations.

Prior to joining ServiceMaster, Tosches served as internal communications director at Mars-North America, manufacturers of many of the world’s best-known snack food and pet food brands. While at Mars, he led the company’s internal communications program, developing and implementing multi-media communication strategies that reached more than 15,000 employees working in 43 locations in North America.

Prior to Mars, Tosches served as vice president of corporate communications at GE Consumer Finance, a global business unit of General Electric Company with more than 40,000 employees worldwide. Among his responsibilities at GE were public relations, employee communications and employee engagement. He also worked in several corporate communications roles during seven years at Blue Cross & Blue Shield of Connecticut. He began his career as a newspaper reporter in Connecticut.

Pete has received numerous professional awards, including Gold, Silver and Bronze Quills from the International Association of Business Communicators, and he is a three-time MarCom Creative Gold Award Winner for excellence in communications.

He earned a Bachelor of Arts in communications from Fordham University and is a certified Six Sigma Green Belt.