At ServiceMaster, our company’s success begins with the customer experience. In fact, it’s the single most important factor in delivering world-class services our customers are proud to recommend to friends and family, and in building a company where our employees are proud to work.
Part of our commitment to delivering exceptional customer experiences lies in creating a diverse and inclusive workplace where all employees have an opportunity to perform their best, reach their potential and contribute to our success. Strong brands and passionate people – these are the building blocks to outperform the competition in each of our businesses.
All of this rests on our foundation – the ServiceMaster values. ServiceMaster operates under a set of values that connects our rich heritage to a bright future, and embeds an ethical culture and commitment to integrity and compliance. The Code of Ethical Business Conduct isn’t just a set of policies; it’s a reflection of our company values and the way we strive to operate – with customers, suppliers and each other. It’s about doing the right thing, every time.
Companies with a strong ethical culture are the kind of companies that customers want to do business with. Operating ethically also helps us create stronger, healthier relationships inside our company. Working together on tough issues in an open, honest and candid environment is our way to create a winning culture that drives high performance, and attracts and retains great talent. Another key factor in our success is ensuring we have a strong management team and engaged employees who feel connected to their work, and have a clear understanding of the critical role they play in the company’s success.
At ServiceMaster, we believe we’re on the right track… putting customers first, developing high-performing teams, cultivating a positive work environment and showing appreciating and respect for our employees. . It’s what makes “We Serve” more than a slogan or a sign on the building; it’s our commitment.